Frequently Asked Questions
Welcome to the Luxe Chelsea Living FAQ!
At Luxe Chelsea Living, we’re committed to making your shopping experience seamless and enjoyable. Whether you’re curious about our product range, delivery options, or payment methods, this FAQ section is here to help.
Browse through our most frequently asked questions to find quick answers about orders, shipping, returns, and more. If you need further assistance, our customer support team is always happy to help!
Frequently Asked Questions (FAQ)
1. Ordering & Payments
What payment methods do you accept?
We accept payments via Stripe only, ensuring a secure and seamless checkout experience.
Can I cancel or modify my order after placing it?
Unfortunately, once an order has been placed, it cannot be modified or cancelled.
Do you offer discounts or promo codes?
Yes! We frequently offer discount codes. Sign up for our newsletter to receive exclusive offers and updates.
2. Shipping & Delivery
Where do you ship to?
We currently ship within the UK only.
How long does delivery take?
Delivery times vary depending on the item, but orders are typically delivered within 14 days—often much sooner.
Do you offer express shipping?
At this time, we do not offer an express shipping option.
How much does shipping cost?
- Orders over £49.99 qualify for free shipping.
- For orders under this amount, shipping fees will be calculated at checkout.
3. Returns & Refunds
What is your return policy?
For full details on our return and refund policy, please visit:
Refund & Returns Policy
4. Product Information & Availability
Are all products in stock?
Yes, we only display products that are currently in stock.
What happens if an item is out of stock?
If an item is out of stock, it will not be available for purchase. Please check back later or sign up for our newsletter for updates on restocks.
Do your products come with a warranty?
No, we do not offer warranties on our products.
5. Customer Support & Account Management
How can I contact Luxe Chelsea Living?
You can reach us via:
📧 Email: contact@luxechelsealiving.co.uk
📩 Online Contact Form: Available on our website.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders and manage your details easily.
How can I track my order?
Once your order is confirmed by our supplier, you will receive tracking details via email.
6. Business & Policies
Do you charge VAT?
Yes, VAT is included in our pricing.
How do you handle customer data and privacy?
We comply with ICO (Information Commissioner’s Office) regulations to ensure your data is secure and handled responsibly.
If you have any other questions, feel free to contact us! We’re always happy to help.